A one stop shop with everything you need for your family and home
Whether you need clothing for your children or your partner, presents for Christmas or even furniture Matalan have got it covered. In each specific section you can narrow it down even further choosing options like top, skirt, sizes, price and colour.
If you know exactly what you're looking for there's a search box which will help narrow down your search. There is a lot of large imagery on the home page which features some of their key products with in season items like Christmas decorations and winter wear.
They also feature celebrities like Denise Van Outen which a lot of women will be familiar with.
Discounts & Sale
Matalan offers discount codes on regular basis. However, you have to spend a minimum amount to be eligible for the discount. The discount usually ranges from £6 to £20 on Matalan.co.uk website. There is also an online-only division of Matalan called Matalan Direct and currently Matalan Direct offers 15% off anything with promo code AW16SAVE. More discount codes can be found here.
Everyone loves a bargain and on the Matalan website the sales section is very easy to find. Listed on the main search bar ahead of all the other sections you can quickly pick it out. The sales section is usefully broken down into individual departments depending on what you're looking for. You can look directly in the women’s or men’s section or choose to opt for specific offers like £4 off formal trousers or £3 for £7 knickers.
The postage methods are broken down into standard delivery (£3.95), next working day delivery (£4.95) and click and collect (FREE).
They are also honest in regards to how long certain methods can take and that certain items will not apply for next working day delivery. For example if someone was to order a sofa then they wouldn't be able to use that method of postage. If you order over £50.00 worth of items you get free standard delivery.
Note that Matalan doesn't offer international delivery.
Customer care & returns
If you ordered something from Matalan and you're not happy with it or you just want to ask them a question there is a customer services section which has a large number of options to pick from. There is also live chat for visitors of Matalan Direct website.
If you need to return your order, you can do it by post or use free returns to store. You can do so within 28 days of delivery. Read more about returns here.
The Matalan website is very easy to use with lots of different sections so you can go exactly to what you're looking for. The homepage has a lot of imagery but I wouldn't say it's cluttered and it is a pretty much a one stop shop with everything you could possibly need for your family and your home.
The Reasons to Shop at Matalan (Pros):
+ A clean and easy-to-use website
+ Free Home Delivery On Orders Over £50
+ Free delivery to store (226 stores)
+ Regular discount codes and sale
The Reasons you might avoid Matalan (Cons):
– No international shipping
– Website only in English and in GBP currency